Frequently asked questions
Everything people usually ask before booking. If your question isn't here, email salam@tickits.pk, call 0339 8425487, or message us on WhatsApp.
Booking a ticket
Do I need an account to buy a ticket?
No. You can book as a guest with just your name, email, mobile number and CNIC. An account is created for you so you can find your tickets again, but you're never forced to set a password.
Why do you ask for my CNIC?
Pakistani venues and organisers routinely check identity on the door, and it lets us prove a booking belongs to you if a ticket is disputed. It is stored against your order and never shown publicly.
How many tickets can I buy?
Up to 10 per ticket type on most events. Some events set their own limit (a few are strictly one per person), and the checkout will tell you when that applies.
What currency are prices in?
All prices are in Pakistani Rupees (PKR). There is no currency conversion, so what you see is what you pay.
Paying
How do I pay?
By debit or credit card (Visa or Mastercard). At checkout you're taken to our bank's secure payment page to enter your card details, then brought straight back to Tickits.pk.
Is it safe to pay by card?
Yes. Your card details are entered on the payment gateway run by our bank, Bank Alfalah, not on Tickits.pk. We never see or store your card number, expiry date or CVV.
How long until my booking is confirmed?
Straight away. As soon as your bank approves the payment, your booking is confirmed and your QR tickets are emailed to you.
Do you accept other ways to pay?
Card is how you pay on Tickits.pk. We don't accept cryptocurrency or third-party wallets.
What are the fees?
Two lines shown separately at checkout before you pay: a platform fee and a payment-processing fee. The ticket price itself goes to the organiser. Nothing is added after you've seen the total.
Your tickets
How do I get my ticket?
By email, the moment your payment goes through, and in My Tickets on the site. Each ticket carries a booking reference starting TKT- and a QR code. Show it on your phone at the door. No printing needed.
I haven't received my ticket.
Check spam first, then email salam@tickits.pk with the name and number you booked with and we'll resend it.
Can I transfer my ticket to someone else?
Yes. They'll need to bring the booking reference. Tell us in advance if the name on the door list needs to change.
Refunds and changes
Can I get a refund?
Yes, in full, if the organiser cancels, postpones to a date you can't make, or materially changes the event. Otherwise all sales are final. The booking fee is non-refundable. Full detail on the refund policy page.
The event was cancelled. What happens?
We email everyone who booked and refund the ticket price to the card you paid with, normally within 7 to 10 working days of approval, depending on your bank.
Listing your event
How do I sell tickets on Tickits.pk?
Use List your event. You set the ticket types, prices and quantities. We review every listing before it goes live, usually within a day.
What does it cost?
Listing is free and there's nothing to pay up front. We take a commission on ticket sales, normally 10%. Founding organisers pay 0% for their first 6 months, then 5% for the next 6. Buyers pay the booking fee shown at checkout.
When do I get paid?
After the event, by bank transfer to the account on your organiser profile: ticket sales less our commission. You can track everything in your organiser portal.
Can I edit or cancel my listing?
Edit it any time from the manage link we email you. Listings can be disabled so they stop selling, but they aren't deleted once tickets exist, because that would break the record of money already taken.
Last updated 25 October 2026 · Questions? salam@tickits.pk · 0339 8425487 · WhatsApp · @tickits.pk