Refund policy
Tickits.pk sells tickets on behalf of the organisers who run the events. This policy explains exactly when you get your money back.
When you get a refund
You are entitled to a full refund of the ticket price if the organiser:
- cancels the event, or
- postpones it to a date you can't make, or
- materially changes it — a different venue, or the headline act no longer appearing.
We'll email you at the address on your booking as soon as an organiser tells us. You don't need to chase us, but you do need to reply to confirm your bank details.
When you don't
Outside the situations above, all sales are final. That includes a change of mind, booking the wrong date or tier, being unable to attend, and not turning up on the night.
The booking fee (the platform fee and payment-processing fee shown separately at checkout) is non-refundable, because it covers costs already incurred on your booking.
If you paid twice, or we couldn't verify your payment
If you transfer for the same booking twice, or you transfer for an order we were unable to verify and confirm, we refund that payment in full, including fees. That's a mistake on the transfer, not a cancelled booking.
How to claim, and when you're paid
- Email salam@tickits.pk with your booking reference (it starts with
TKT-) within 30 days of the cancellation notice or the original event date. - Approved refunds are sent by bank transfer to the account you paid from, normally within 7–10 working days of approval.
- We can only refund the person who made the booking, to the account the money came from.
Events run by third parties
Where an event is listed by an independent organiser, refunds for cancellation are funded by that organiser. We will always act as your point of contact and chase it on your behalf.
Last updated 14 August 2026 · Questions? salam@tickits.pk · 0321 4646146 · @tickits.pk